Troubleshooting

Quick guide to diagnose and solve common issues.

Generation Issues

Generation Failed

Possible causes:

• Unstable network connection
• Unsupported file format
• File too large or too much content
• Temporary server issue

Solutions:

1. Check network

   • Ensure stable connection
   • Try refreshing page
   • Switch network environment

2. Check file

   • Confirm correct format (.pdf, .docx, .txt)
   • Reduce file size (< 10MB)
   • Simplify content structure

3. Retry

   • Wait a few minutes and retry
   • Clear browser cache
   • Use incognito/private mode

Editing Issues

Cannot Select Element

Check:

• Is layer locked?
• Is element hidden?
• Correct edit mode?

Solutions:

• Unlock layer in layer panel
• Show hidden layers
• Switch to selection tool

Text Cannot Edit

Solutions:

1. Unlock text layer
2. Double-click text to enter edit mode
3. Update browser to latest version
4. Try different browser

Export Issues

Export Failed

Solutions:

• Lower export quality
• Use JPG instead of PNG
• Check browser download permissions

Export Quality Poor

Improve quality:

• Select higher resolution
• Use PNG or PDF format
• Ensure source quality is good

Performance Issues

Editor Lagging

Optimization:

• Close unnecessary browser tabs
• Clear browser cache
• Disable unnecessary plugins
• Use recommended hardware (8GB+ RAM)

Browser Issues

Recommended Configuration

Best browsers:

• Chrome 90+
• Firefox 88+
• Safari 14+
• Edge 90+

Get Help

If these solutions don't help:

📧 Email Support
support@seede.ai

💬 Live Chat
Weekdays 9:00-18:00

Next Steps

• FAQ - More questions
• Best Practices - Usage tips